Klarna - Who do I contact if I have questions regarding my Klarna invoice or payment?

For any questions regarding your Klarna invoice and/or payment, you can reach out to Klarna’s customer support team in the Klarna app or you can click here. Their customer service representatives will be happy to assist you with any queries.

 

Klarna - Where can I find Klarna's Terms & Conditions and privacy statement?

 

You can find  Klarna’s Terms & Conditions page here. 

You can find Klarna's Privacy statement here.

You can also  contact Klarna's customer support team in the Klarna app or click here.

 

Klarna - What is Klarna?

 

Klarna is a payment service provider that allows you to pay later with Klarna. Klarna's services are a form of credit. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply. You must be 18+ years old to use Klarna as a payment method.

Klarna is an independent payment provider not owned by us. For more information about your invoice, or Klarna in general, reach out to them here.

 

Klarna - How do I return items or an order paid with Klarna?

You can always return your items within 120 days, using the return label provided in the parcel. You can find out more about how to return an item/order here.

If you chose Klarna as a payment method and you've already paid for the order, you will be refunded for the items you return by Klarna directly.

If you haven't paid your Klarna invoice yet, the price of the returned items will be reduced from the original invoice. You'll only have to pay for the items you keep.

For any questions regarding you Klarna invoice and/or payment, you can reach out to Klarna’s customer support team in the Klarna app or click here.

 

Klarna - How does Klarna Pay Later work?

Pay later with Klarna.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.

Simply choose Klarna Pay Later as a payment method when placing your order. After placing the order, you’ll receive an order confirmation email and a separate email from Klarna with all the payment details. You have 30 days to pay for the items from the date the order is shipped to you.

You can read the full terms & conditions for the Klarna Pay Later service here.

 

Klarna - How does Klarna Pay in 3 installments work?

 

Split your purchase into 3 interest-free instalments with Klarna.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.

Simply place your order and choose 'Klarna Pay in 3 Installments' as a payment method. You'll pay the first instalment upon finalizing your order placement. The remaining two payments will be scheduled automatically every 30 days. Klarna will send you a reminder before each payment is taken.

You can read the full terms & conditions for the Klarna Pay Later service here.

Make Me Feel Ltd is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply.