Free shipping over £30 in UK - Next day delivery available - Shipping to all Europe

Help Center

Q&A

Shipping

Can you ship to Europe? How long does it take?

How long does it take for an order in the United Kingdom? How much does it cost?

Can I receive my order the next day after I have ordered it?

Can I receive an order on same day?

Stores

Where is the French Pharmacy store based?

Where is the Make Me Feel store based?

Do you have a Loyalty program?

My Order

I didn't received my order after a week, what can I do?

I am looking for a specific French product but I can’t find it on your website, can you order it?

Can I order online and pick it up at one of your store?

Returns & Refunds

My parcel arrived damaged, what can I do?

What should I do if I receive an incorrect item?

How do I arrange a return?

Therapists

I want to have a consultation with Dr Marine Vincent, how can I proceed?

I have a question for one of your consultants before booking an appointment, how do I contact the consultant?

Pharmacy

I have a prescription, how do I order it?

Payments

Klarna Buy Now - Pay Later


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