Help Center



Can you ship to the United States? How long does it take?

Can you ship to Europe? How long does it take?

How long does it take for an order in the United Kingdom? How much does it cost?

Can I receive my order the next day after I have ordered it?

Can I receive an order on same day?

What do I do if I do not receive my order?

Are you guaranteeing express delivery?


Where is the French Pharmacy store based?

Where is the Make Me Feel store based?

Do you have a Loyalty program?

My Order

I didn't received my order after a week, what can I do?

I am looking for a specific French product but I can’t find it on your website, can you order it?

Can I order online and pick it up at one of your store?

Returns & Refunds

My parcel arrived damaged, what can I do?

What should I do if I receive an incorrect item?

How do I arrange a return?


I want to have a consultation with Dr Marine Vincent, how can I proceed?

I have a question for one of your consultants before booking an appointment, how do I contact the consultant?


I have a prescription, how do I order it?


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