Help Center

Yes, we ship to the United States. Deliveries usually take around 8–10 working days with Royal Mail International Tracked, depending on local customs processing.

Please note that certain items we sell (such as nail polishes, fragrances, and aerosols) are classed as hazardous by our shipping partners and therefore cannot be shipped to the United States. In addition, some brands are restricted and cannot be shipped outside of the UK.

From September 2025, U.S. customs duties and taxes must be paid on all imports. To make things easier, from 19th September 2025, we now ship with duties and taxes paid upfront. This means there are no surprise fees when your parcel arrives – the price you pay at checkout is final. For customers who ordered with us between 29th August and 18th September 2025, you may have experimented issues with your parcel shipped with UPS, please accept ours apologies for this. Please contact us on: help@thefrenchpharmacy.co so we can help promptly. 

We truly appreciate your understanding as we adapt to these new U.S. regulations, and we’re delighted to continue sharing our French pharmacy favourites with you.

Yes, we ship to all Europe. It can take up to 7 working days, depending on the courier.

Orders destined for the European Union (including Ireland and Monaco) are shipped under the IOSS (Import One Stop Shop) scheme. This means that local VAT is collected at checkout, and your order will be delivered without additional taxes or duties at the border (for orders under €150).

For orders over €150, customs duties may apply. Where this is the case, these costs must be paid by the customer directly to the courier before delivery.

Orders shipped outside of the UK and EU are sent on a DDU (Delivered Duty Unpaid) basis. This means you may be liable to pay local sales taxes and customs duties on arrival. Please note that The French Pharmacy cannot advise on the exact amount and cannot accept responsibility for these charges.

When customs charges (where applicable) are not paid to the courier within their given timeframe, the item will be returned to us. We will refund the goods (depending on their condition upon arrival), but shipping costs cannot be refunded.

United Kingdom: UK VAT will be charged on orders delivered to addresses within the United Kingdom.

Australia: Orders shipped to Australia are exempt from paying UK VAT.

We do ! 

For Europe & USA, please check the linked articles 

Orders shipped outside of the UK and EU are sent on a DDU (Delivered Duty Unpaid) basis. This means you may be liable to pay local sales taxes and customs duties on arrival. Please note that The French Pharmacy cannot advise on the exact amount and cannot accept responsibility for these charges.

When customs charges (where applicable) are not paid to the courier within their given timeframe, the item will be returned to us. We will refund the goods (depending on their condition upon arrival), but shipping costs cannot be refunded.

United Kingdom: UK VAT will be charged on orders delivered to addresses within the United Kingdom.Australia: Orders shipped to Australia are exempt from paying UK VAT.

Orders in the United Kingdom will be processed and sent within 24 hours of receipt.

It can take 3 to 5 working days for delivery, usually quicker. We work Royal Mail.

The delivery charge is £4.99 for orders under £40

Delivery is free for orders over £40.

With Royal Mail:

The delivery charge is £5.49 for 48h Service and £7.99 for express 24h service.

Yes, if the order is placed before 12 pm weekdays, you will receive it the next day. Our charge for express delivery is £7.99 for up to 2kgs with Royal Mail. 

Same day deliveries are offered for Inner London postcodes only. 

Please contact us on: 0207 935 8300 and we will organise a courier (generally Citysprint)

The price will depend on your postcode. 

Unfortunately, there can be unforeseen circumstances with couriers and custom check delays (international shipping).

Carefully check the shipping chosen during checkout and keep in mind that the days stated are working days. Once this time has passed, contact us and we will investigate the matter for you.

We aim to resolve any issues within 21 days from the dispatch date. To do this, you need to ensure we are told as soon as possible according to the delivery estimate and delay.

We cannot accept any claims or issues passed 80 days from its dispatch date.

Delivery estimates stated are according to the information provided by the chosen courier, however this is not a guarantee. 

By opting for a faster delivery method, you will receive your parcel faster than standard deliveries.

 If you do need a guaranteed parcel delivery (for any urgent orders) then please contact us via email hello@thefrenchpharmacy.co and we can arrange this for you at a different shipping price.

Please be advised that countable  delivery days are working days, Monday to Friday, excluding bank holidays. 

The French Pharmacy is located at

10 New Cavendish Street - Marylebone - London - W1G 8UL

The shop is open Monday to Saturday from 10 am to 7 pm and on Sunday from 12 to 5pm.

You can contact the Marylebone store directly on 020 7935 8300

Make me Feel is located at

25 Abbeville Road - Clapham - London - SW4 9LA.

The shop is open Monday to Friday from 9am to 1:30pm, from 2 to 6:30 pm, on Saturday from 10am to 5:30 pm and Sunday from 11am-3pm.

You can contact the Clapham store directly on  020 8675 1207

Yes, we have a loyalty program called Bisous points. You can earn Bisous points every time you shop in store or online but also for your birthday, writing reviews and referring friends. When you collect 100 Bisous points to receive a £5 voucher to spend anything you fancy.

We will always do our best to provide the best experience and a smooth delivery.

However, on very rare occasions, a parcel can be delayed or lost by the courier.

We will need to wait 21 days from the date of dispatch before we can investigate the non-arrival of an item. In the mean time, you can contact us by sending us a mail at: help@thefrenchpharmacy.co.

Of course, we can order it!

You can send us an email at: hello@thefrenchpharmacy.co by sending us an exact picture of the product or a detailed description.

It will take up to two weeks and we can ship it to you or you can come pick it up at either stores.

Yes you can, you can choose at the checkout to pick up your order at on of our stores: at The French Pharmacy at Marylebone or at Make me Feel at Clapham.

We are doing our best to prevent any damage to your goods during transit, unfortunately it is possible that on rare occasions, problems may arise. Please accept our apologies if you have received a damaged item.

We ask that you do NOT refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact us on help@thefrenchpharmacy.co">help@thefrenchpharmacy.co. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

We have high standards when it comes to packaging your order however, mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer service, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of any product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

Please contact our Customer Service team help@thefrenchpharmacy.co">help@thefrenchpharmacy.co to arrange your return.

We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.

Please package the item securely and ensure our returns form is included inside.

You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

You can send us your question at hello@thefrenchpharmacy.co and we will make sure to forward your query to the consultant.

You can order it online by going to

Pharmacy --> order your private prescription and then use the secure platform MeditSimple to upload your private prescription, we accept French and British prescriptions and you can pick it up or have it delivered to your home which is free. If you have any other questions, you can of course contact us at: pharmacy@thefrenchpharmacy.co.

How it works

Shop now. Pay later with Klarna.

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.

Here’s how it works:

Step 1

Add products to your cart and select “Klarna” when you check out

Step 2

Enter a few personal details and you’ll know instantly if you’re approved

Step 3

Klarna will send you an email confirmation and reminders when it’s time to pay and

you can manage your orders and payments in the Klarna app.

Part 2: Payments information

Pay in 30 days

Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees. No impact to your credit score.

Paying after delivery allows you to try before you buy and is the easiest way to shop online.

- Complete the payment in full after purchase at no added cost.

- Report returns directly in our app and only pay for the items that you keep.

- Not making your payment on time could affect your ability to use Klarna in the future.

- Debt collection agencies are used as a last resort

You must be 18+ and a UK resident to be eligible for this credit offer. Pay Later Terms and Conditions