- FREE standard UK delivery on orders over £30 - We also ship to all Europe ! -

Shipping Policy

Shipping Policy:

Tracking Your Order
Once you receive an email confirming your order has been shipped, you will be able to track the progress of your delivery.
You can also do this by going to My Account. Go to Recent Orders > View Order > Track Your Order.

Standard Delivery Tracking
For Standard Delivery in the UK, you can track your package via the link provided. Once your order is with the courier for final delivery, you should expect to receive it within 3-5 business days.
For Standard Delivery to all other destinations, your package is fully trackable. You will be able to monitor your shipment until it is received by your local postal service when it will be updated with a Local Tracking Number.

Taxes & Duties
International Deliveries
Orders destined for countries outside of the EU are shipped on a DDU (delivery duty unpaid) basis.
DDU (delivery duty unpaid) means you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.
Please note that The French Pharmacy is unable to advise on the amount that this may be and cannot accept responsibility for these costs.

UK VAT
UK VAT will be charged on orders delivered to countries in the United Kingdom. Local VAT applies to orders shipped to other destinations within the EU.
Australia is exempt from paying UK VAT.

Shipping Restrictions
Hazmat Items
Certain items that we sell (Nail Polishes, Fragrances, Aerosols) are classed as 'hazardous' by our shipping partners. We can only deliver hazmat items to these countries:
Belgium
Denmark
France
Germany
Ireland (excludes aerosols)
Italy
Luxembourg
Monaco
Netherlands
Portugal
Spain (mainland only)
Switzerland
United Kingdom