Free shipping over £30 in UK - Next day delivery available - Shipping to all Europe

Shipping Policy

Our Shipping Policy:

 

1 - Shipping Costs:

Free Delivery For Online Orders Over £30

We offer free delivery for orders placed online where the sub total is £30 or more.

Wherever possible, all UK orders will be processed and sent within 24 hours of receipt.

Please note that we will need to wait 21 days from the date of dispatch before we can investigate the non-arrival of an item.

 

Standard Delivery
The delivery charge is £2.50 for orders under £30 placed online or £3.50 for orders taken over the phone.

Please note that we will need to wait 21 days from the date of dispatch before we can investigate the non-arrival of an item.

Guaranteed Next Day Delivery

Cut off time for this service is 10:00am Monday-Friday (excluding Bank Holidays).

This service is charged as shown below. The charges for this service may vary for telephone orders and will be confirmed at the time you place your order.

Our charge for express delivery is £6.99 for up to 2kgs

We reserve the right to contact you with a revised shipping charge if the products ordered are excessively heavy.

 

2 - Tracking Your Order 
Once you receive an email confirming your order has been shipped, you will be able to track the progress of your delivery. 
You can also do this by going to My Account. Go to Recent Orders > View Order > Track Your Order.

Standard Delivery Tracking 
For Standard Delivery in the UK, you can track your package via the link provided. Once your order is with the courier for final delivery, you should expect to receive it within 3-5 business days. 
For Standard Delivery to all other destinations, your package is fully trackable. You will be able to monitor your shipment until it is received by your local postal service when it will be updated with a Local Tracking Number.

 

3 - Taxes & Duties 
International Deliveries 
Orders destined for countries outside of the EU are shipped on a DDU (delivery duty unpaid) basis. 
DDU (delivery duty unpaid) means you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you. 
Please note that The French Pharmacy is unable to advise on the amount that this may be and cannot accept responsibility for these costs.


UK VAT will be charged on orders delivered to countries in the United Kingdom. Local VAT applies to orders shipped to other destinations within the EU. 
Australia is exempt from paying UK VAT.

4 - Shipping Restrictions 

Certain items that we sell (Nail Polishes, Fragrances, Aerosols) are classed as 'hazardous' by our shipping partners. We can only deliver hazmat items to these countries: 
Belgium 
Denmark 
France 
Germany 
Ireland (excludes aerosols) 
Italy 
Luxembourg 
Monaco 
Netherlands 
Portugal 
Spain (mainland only) 
Switzerland 
United Kingdom

Certain Brands are restricted to be sold only in the European area.

5 - International Orders

 

International orders are subject to lengthy delays due to the ongoing freight situation.

We cannot guarantee delivery dates for overseas deliveries as they are subject to customs clearance in the destination country. Some items are restricted and cannot be sent abroad. Please feel free to place your order and we will let you know if there is any problem.

The price are subjected to the country destinations and prices updates from the couriers.

They are calculated at Checkout.

If you get a message at Checkout saying that we don’t deliver to your country, please contact us.

 

6 - Product Variations


Because of our large range and the nature of our product, we cannot guarantee that all items are immediately available. We will let you know if any of the items you have ordered are not in stock and if appropriate will recommend an alternative. This does not affect your statutory rights. Deliveries are subject to stock availability.

 

For any query regarding deliveries, please send us an email to: hello@thefrenchpharmacy.co